1. Which business types/markets can be managed using Kydemy?
Kydemy has been specifically designed for dance academies and music schools, but it can be used for any business or professional who needs to manage students/clients with classes, appointments or events. We currently have clients from various backgrounds and markets. Don’t hesitate to contact us – we’ll find out if Kydemy is suitable for you.
2. How is the number of active students computed in order to select the right plan?
At Kydemy, we only count your active students when choosing the plan you need; this means you can keep your entire history of former students at no additional cost. For us, active students are all those who meet one or more of the following conditions: they are enrolled in or attend your classes, they have payments registered in the current month, or they access the Kydemy platform.
3. What kind of support do we offer?
At Kydemy, we offer several forms of support:
- We hold setup meetings with the team online.
- Each client’s platform includes a help centre and an internal chat that connects directly with us. You can write to us 24/7, and we’ll respond as soon as possible, always within our working hours.
- Messaging via WhatsApp
- Helpful videos on our YouTube channel
4. I no longer need or want to use Kydemy, what now? What happens with my data?
If you’ve already made your decision and notify us within the first 60 days, you’re within the guarantee period, during which we’ll refund the amount paid as long as you request it.
5. Is there a minimum permanence period for my subscription?
No, you only pay for what you use. You can choose to pay monthly and save your credit card for automatic billing, or pay annually. It’s entirely up to you! Plus, you have 60 days to get a full refund on all plans, so there’s no risk for you.
6. Are my data and business secure with Kydemy?
Absolutely! Kydemy uses cutting-edge technology to keep your data safe. Your data is stored in separate databases, so it will never be mixed with data from other clients. Our applications use secure connections to keep your information protected at all times. We also back up your data regularly.
7. Is it safe for my students/me to pay their fees and classes online?
While Kydemy is a very secure environment, we process student payments through Stripe, the leader in online payments. Stripe is used by thousands of businesses around the world and is considered the best solution for online transactions.
8. Is there a way to import data into Kydemy?
Kydemy has a bulk data importer to add students to your platform using an XLSX spreadsheet file. This feature can create your students and automatically assign them to their corresponding fees, classes, styles, etc. Please read our recommendations and help article carefully to use this feature without issues.
9. Why choose Kydemy instead of other solutions out there?
There are many reasons why Kydemy is the best choice available. To begin with, it’s specifically built to manage every aspect of an academy and is not a generic modular software adapted from other industries. We also provide the best customer service, it’s much easier to manage, extremely fast, we have a native mobile app for your students (free or customised), we use the latest technology, and it’s more attractive 😉.
10. We are currently using a different tool, will it be difficult migrate to Kydemy?
If the tool you're currently using can export your student data in XLSX or CSV format, migrating to Kydemy will be very easy. In any case, when you start with Kydemy you’ll receive a week of personalised support, including help with migration and setup from other systems.
