How to optimize communication with your students using Kydemy

Communication is an incredibly powerful tool that can build and strengthen relationships—or destroy them in an instant.

Did you know that 68% of customers switch to competitors due to poor communication from a company?

This often happens for reasons such as inadequate customer service, poor management of inquiries or complaints, inappropriate or nonexistent communication, and a lack of understanding of customers' changing needs due to a lack of direct communication, and the list goes on…

Reading these causes, it’s clear that they’re avoidable with effective management of business-to-client communication, or in this case, school-to-student communication.

At Kydemy, we understand that your students are your top priority. Without them, no school or studio could endure. That’s why it’s crucial to take care of them and address any issues or concerns they might have with your business.

Direct communication with your students through Kydemy

One key to your school’s success is knowing your students, which requires direct, fluid, and close communication.

For this reason, Kydemy integrates an instant messaging tool into its platform. This feature allows students to communicate directly with the administrative office or their teachers to clarify doubts or share feedback.

Additionally, this tool lets you send individual and personalized messages or mass messages to share general announcements, such as the opening of registration for a class or an invitation to a school event. Students receive these messages through the Kydemy app as well as their linked email accounts.

Tips for using this tool

1. Celebrate student birthdays
   Kydemy’s platform allows you to record students’ birthdays. When configuring the platform, activate this option so that when a student is registered, their birthdate is collected. This way, the platform can display a daily list of birthdays in the main menu. Use this feature to send personalized birthday greetings, adding a touch of warmth and showing students that they matter. 😉
2. Conduct satisfaction surveys
   Use mass messages once or twice a year to send satisfaction surveys to your students, gathering feedback about your school. If you’re unsure how to structure a survey, check out our article on creating effective surveys.
3. Communicate with parents of young students
   For younger students, parents are eager to know what their children are learning at your school. It’s essential to maintain smooth communication with them to address their questions, concerns, and more. Check out our tips on maintaining effective communication with parents using a management platform.
4. Facilitate teacher-student communication
   Allow teachers to communicate directly with their students. Why? It fosters closer bonds between teachers and students, enhancing motivation and making students feel like an integral part of the class and the school.
5. Keep messages clear and concise
   When sending messages to students or parents, avoid complex language and use clear, age-appropriate phrasing. This ensures that everyone understands your messages and prevents misunderstandings.

For any business related to arts or education, effective communication must be among its top priorities and most valued assets. Without a close, direct, and two-way relationship with students, no school can thrive in the long term.

Kydemy’s Messaging feature enables your school to communicate directly with students—no intermediaries, no bots.

If you have questions or concerns about Kydemy’s management platform, visit our website or request a FREE DEMO today!