Frequently Asked Questions

In this section you will be able to find a series of frequently asked questions.
If you have any questions not covered here, please contact us and we will be happy to help you.

Table of Contents

  1. How and why did you decided to create and release Kydemy?
  2. What types of business are supported by Kydemy?
  3. Is there a way to import my initial data to Kydemy to get started quickly?
  4. How many students/clients, teachers, classrooms or locations can be handled through Kydemy?
  5. Can my students/clients access the platform and what can they do?
  6. Is there a native application for mobile devices?
  7. Is my data/business safe with Kydemy?
  8. In which languages is Kydemy currently available?
  9. Currently I use a different solution, how hard will be to migrate to Kydemy?
  10. There is a functionality not available in Kydemy that I really need, what can we do?
  11. I have a big historic of students/clients, how this could affect my subscription plan/fee?
  12. I like Kydemy, but I do not want to provide my students/members/clients with some functions. Is it possible to disable some?
  13. Is Kydemy suitable for dancing academies/schools or other businesses that work with couples?
  14. What happens if at some point I decide to move back to my previous solution or to a different one?
  15. I am interested in Kydemy, but the Free version is not enough in order to test it, what can we do?
  16. Kydemy seems very cool, but it is really new. Is it a reliable platform? There will be support in the future?
  17. Can we organize events such as workshops/events with Kydemy? What is the license fee?
  18. Is Kydemy a learning content management system? or can it provide such features?
  19. I think Kydemy is a great idea/product. Is there a referral/reseller/partner programme?
  20. There are other software for managing academies, gyms, etc. Why choose Kydemy?

Questions / Answers

How and why did you decided to create and release Kydemy?

We are a group of dancers and musicians, and taking into consideration the previous question/answer, we decided that we needed to do something better. We started using Kydemy in our Swing School in Mallorca (Spain) and after its success we decided to share it with the rest of the world so we can help you to manage and improve your business, the relationship with your students/clients and be successful.

What types of business are supported by Kydemy?

Kydemy was conceived for dance academies, specially Swing / Lindy Hop, but it has grown and evolved to support any type of business that needs to manage rooms, schedules, clients, fees, memberships, etc. Therefore we support any type of academies (dance, music, studies, etc), martial arts dojos, gyms and other types of sports centers. Also we support appointments management, therefore Kydemy is suitable for any type clinic, SPAs or other types of wellness centers.

Is there a way to import my initial data to Kydemy to get started quickly?

Yes, we provide some batch importers in order to load students, classes, etc. Additionally we will assist you in order to help you to get started with Kydemy ASAP. Bottom line is: we can have your Kydemy instance up and running in no time, your data loaded very quickly and have you operating your business with your Kydemy solution much faster that you can imagine it.

How many students/clients, teachers, classrooms or locations can be handled through Kydemy?

There are no limits, besides the students limit included in your subscription plan. If you choose the Enterprise plan there are no limits of any type. Theoretically speaking, Kydemy can handle more than 100,000 active users and 20,000 classes without breaking a sweat.

Can my students/clients access the platform and what can they do?

You can decide to enable access to the platform to some or all of your users (students/clients). They will be able to check their classes/appointments/events, review attachments/links associated to their classes, browse the catalog of classes available (in all your locations/classrooms), sign up for new classes, review their payment status, check the historic of payments, perform credit card payments*, review their attendance and read their messages.

Is there a native application for mobile devices?

It is not required and it is not available at the moment. The platform works flawlessly in all devices and resolutions and our current clients have expressed that they do not want to install additional apps in their devices if they can use the web browser. This could change in the future if there are clients that require the apps.

Is my data/business safe with Kydemy?

Totally safe and secure. Our team has deep knowledge in other sectors such as health-care and we have applied best practices when developing Kydemy. On top of that, your data is isolated from other clients and hosted / backed up regularly in Google Cloud Platform, one of the most reputable and safe cloud services available at the moment.

In which languages is Kydemy currently available?

At this moment Kydemy is fully supported in English, Spanish and Catalan. Our plan is to extend this to other languages according to demand. So please contact us and let us know that you might be interested in a specific language.

Currently I use a different solution, how hard will be to migrate to Kydemy?

Can you export your data or fill in a spreadsheet with your students data, classes, etc? If the answer is yes, you can be up and running in few hours. If the answer is no, we can help you to extract the data from your current provider/database and get you started in no time.

There is a functionality not available in Kydemy that I really need, what can we do?

Kydemy is very much alive. The project is continuously being upgraded with new functionality and improvements. Our roadmap and priorities depends on the needs of our clients, so whatever you need eventually will be available in the platform. If you cannot wait, then we can develop that functionality for you at a very reasonable and competitive price.

I have a big historic of students/clients, how this could affect my subscription plan/fee?

Kydemy is not like other platforms, we are here to help you manage and boost your business. We only take into account students/clients that are active, which means that they are currently paying and attending classes. Therefore old and historic users will not be taken into consideration for your subscription plan.

I like Kydemy, but I do not want to provide my students/members/clients with some functions. Is it possible to disable some?

Some of the functions provided within Kydemy are configurable from the administration panel. You can choose to enable/disable them. And if you need a switch that is not there, we will put it there for you.

Is Kydemy suitable for dancing academies/schools or other businesses that work with couples?

Yes, in fact Kydemy has been born to do exactly that. So you can manage your classes using couples and roles within the couples. (and together with styles and levels you can manage any dance academy, childbirth classes, couples counseling or similar businesses that require couples management)

What happens if at some point I decide to move back to my previous solution or to a different one?

We do not want to force you to work with us if Kydemy does not work for you. We would prefer to improve Kydemy to meet your requirements and expectations, but if you decide to go we will help you to export your data to a format of your choosing and assist you in any way we can from the Kydemy side of things. And just in case you decide to come back to uKydemy, we can keep your site archived and ready to resume operations. (if you decide to so, or we can delete all your data if that is your preference)

I am interested in Kydemy, but the Free version is not enough in order to test it, what can we do?

The current Free version (without time limit) is focused in small business that are trying to decide for a software solution without the pressure of an expiration date. So if that does not match your current situation, please contact us and we will analyze your needs closely. We will provide a trial version tailored to your needs so you can experience Kydemy at its best.

Kydemy seems very cool, but it is really new. Is it a reliable platform? There will be support in the future?

Yes, Kydemy is quite new, but we aren't. We have been working in IT and producing international/enterprise software for more than a decade. We have decided to focus in Kydemy and we have already been funded, so you do not need to worry, we are here to stay. So far Kydemy has been used in production and currently manages thousands of students/classes, tens of thousands of euros in payments and it is powering business like yours.

Can we organize events such as workshops/events with Kydemy? What is the license fee?

Of course! For events and workshops have the same requirements than academies: students, classes, levels, styles/tracks, etc. Please contact us for a tailored subscription fee, which most likely will be very, very, very cheap if you decide to include us as a sponsor in your event. Please check Kydemy Festivals product that might fit better your needs.

Is Kydemy a learning content management system? or can it provide such features?

At the moment Kydemy cannot be considered an LMS/LCMS. It is a management platform with some CRM features to manage your business and provide some functionality to your students/clients. If you need an LCMS and you like Kydemy, please bear in mind that Kydemy can be integrated or we can perform custom developments on top of the solution to support your needs.

I think Kydemy is a great idea/product. Is there a referral/reseller/partner programme?

At this point we are preparing a referral programme, but we do not have an official reseller/partner programme yet. In any case, please contact us and we will be happy to discuss our current plans and analyze your proposal.

There are other software for managing academies, gyms, etc. Why choose Kydemy?

There are other software alternatives out there, is true... but do you know any that is user friendly, device friendly, can manage classes with couples, you can use attendance lists and provides access and empowers your students? with a competitive price? that works quick and your data is secure? We don't! that's why we have created Kydemy.

If you have questions regarding Kydemy's pricing, please check out the pricing section or contact us and we will provide the answers you seek.